We highly value your input as a buyer. Please reach out to us if there is an issue with your order. We will kindly respond within 1 business day, (Monday - Friday) We offer free returns for any items that were not received as described in the listing. If item is returned for other reasons, a free return label may not be provided , and buyer will have to pay for return shipping. We do not offer partial refunds. Returning the item is required to receive a full refund . We want you to have a good buying experience with us. Please reach out for any questions you may have prior to any purchase from this store.